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Change and Cancellation Policy

Cancellation, change policy, terms and conditions for individual accommodation bookings
  1. Any cancellation or change in your reservation must be requested in writing to the following email: czumaya@alltogether.com.mx
  • Cancellation or rebooking requests received up to 90 days prior to the arrival date will not be subject to a penalty charge. An administrative fee applies in case of refund.
  • Cancellation or rebooking requests received up to 60 days prior to arrival date will incur a penalty charge of two nights’ accommodation plus applicable taxes. An administrative fee applies in case of refund.
  • Cancellation or change of reservation requests received up to 30 days prior to the arrival date will be charged a penalty fee for the total amount of the stay booked. No refunds are applicable.
  • Any request for cancellation or change of reservation received after 07 February 2022 will incur a penalty charge for the total amount of the stay booked. No refunds will be given.
  • No shows: In case of no-show there will be a penalty charge for the entire stay.
  • Early departures: in case of early departure there will be a penalty charge for the entire stay.
  • Entry time: 15:00 hours.
  • Departure time: 12:00 hours.