Cancellation, change policy, terms and conditions for individual accommodation bookings
- Any cancellation or change in your reservation must be requested in writing to the following email: czumaya@alltogether.com.mx
- Cancellation or rebooking requests received up to 90 days prior to the arrival date will not be subject to a penalty charge. An administrative fee applies in case of refund.
- Cancellation or rebooking requests received up to 60 days prior to arrival date will incur a penalty charge of two nights’ accommodation plus applicable taxes. An administrative fee applies in case of refund.
- Cancellation or change of reservation requests received up to 30 days prior to the arrival date will be charged a penalty fee for the total amount of the stay booked. No refunds are applicable.
- Any request for cancellation or change of reservation received after 07 February 2022 will incur a penalty charge for the total amount of the stay booked. No refunds will be given.
- No shows: In case of no-show there will be a penalty charge for the entire stay.
- Early departures: in case of early departure there will be a penalty charge for the entire stay.
- Entry time: 15:00 hours.
- Departure time: 12:00 hours.